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Frequently Asked Questions - FAQ

How to start booking a hotel?


  1. On the HOME page, select country and city and then click

  2. The system will show you a list of hotels which are available for instant confirmation according to your search criteria. You can also search by hotel name if you know the name of the hotel you are planning to book. Select preffered hotel from the list by going on hotel info.

    Once on the hotel page you will see book buttons appearing red or green. Click Book to continue reservation.

    When Book button apears Red, your request will be instantly confirmed and you will receive your confirmation voucher immediately.

    When Book button apears Green, we will request the rooms from the hotel on your behalf and you will receive a response from us or a confirmation within 1 working day or ealier. (Most hotels respond immediately, but some delays are possible).

  3. Complete the reservation form and submit your credit card details to secure your booking at the cheapest rates. Some Rates must be prepaid in full and for some you need to prepay only a small deposit.
    Once your booking is confirmed you will receive a confirmation voucher on your email. If the Book button was RED - it will be sent to you automatically once you complete the reservation. If it was  GREEN then once hotel responds back to us and issues a confirmation number.

  4. Print your Voucher, sign it and present it to the hotel upon check-in. If you have any special information for hotel which you did not mention on your reservation form (such as late or very early arrival, you can contact hotel directly 1-3 days prior to arrival).

How is JustInTimeHotels different from other accommodation websites?


Our website offers customers the opportunity to book hotel accommodation from up to 1 year in advance to the date of travel and the hotel prices are among the cheapest available on the internet.

Is it safe to book on JustInTimeHotels using my credit card?


Yes. We use some of the latest 128-bit encryption technology to ensure that your credit card details are kept secure so you can rest assured that your credit card information is safe with us.

Can I change or cancel my booking?


You can change or cancel you booking by following the procedure set out in our Booking Conditions. You can do it either over the e-mail or completing the form on the My Booking page. Please note that charges may apply.

What should I do if I have lost my voucher?


You should request a replacement voucher through the My Booking page of the website or by contacting us immediately. We will then resend the voucher to the e-mail address used in your original booking.

What conditions apply to my booking?


Click here to read our Booking Conditions

What is the "Standard Rate" and does anyone actually pay it?


The Standard Rate is the retail price supplied by the hotel for each type of room. Because we specialise in selling hotel rooms up to two months in advance, we are able to negotiate discounts with hotels in return for giving them a better chance of selling their unoccupied rooms. Many customers are charged the Standard Rate by hotels, especially those customers who arrive at the hotel without a reservation or who stay during peak periods and special events.

My credit card is declined what shall I do?


If your card is declined, please check that you put all your details correct or use another card. If still unsure unsure please contact our office.

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